Shipping & Delivery
Free discreet shipping on all orders over $50!!
We offer international shipping services that currently operate in over 200 countries and islands worldwide. There may occasionally be some locations we are unable to ship to.
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Due to high demands on our custom products, these high end product requires some finer details to be done by hand. Our order processing time takes 2-7 business days. Items will then be dispatched from our fulfillment and distribution center in China or USA, depending on the item’s availability. They are shipped via Special line logistics, ePacket, EMS, FEDEX, DHL or USPS.
Do you provide tracking information?
Yes, all orders come with tracking information, which will be sent via email after the order has been shipped. Make sure you provide a valid email address during checkout.
Will my items be sent in one package?
Due to logistical reasons, if you order more than one item, items may arrive in different packages, at a different time. If you have any other questions, please contact us and we will do our best to help you out.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. Please check the customs regulations in your country accordingly.
How long does shipping take?
Our standard shipping typically takes 1-3 weeks, excluding our processing time, and depending on how fast customs in your country processes the package. However, the duration depends on the shipping method and the destination country.
Please note that order shipments may experience delays due to circumstances outside of our control such as shipping carrier delays, customs processing delays, natural disasters, holidays, and other unforeseen events. We are unable to cancel or refund an order that has already been shipped and is en route to your location due to any of the aforementioned factors. Please do not order if you are not willing to wait and be patient.
NOTICE: Due to the ongoing COVID-19 pandemic, order processing and shipping time may take longer than usual. Factors such as delayed logistics, long customs clearance process, and operation of your local post office may have an impact on delivery time. We appreciate your patience and consideration in these extremely difficult times.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||7-15 Business days|
|Canada, Europe||7-15 Business days|
|Australia, New Zealand||7-15 Business days|
|Central & South America||10-25 Business days|
|Asia||7-15 Business days|
|Africa||15-45 Business days|
*This doesn’t include our 2-7 business days processing time.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-3 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.